I want you to be 100% satisfied with your products. If for any reason you are not completely happy with your order, please email us at [email protected] , include your name, order number & why you are not satisfied. (you will be asked to return the unused portion) You will be either refunded (less shipping charges) or, you can exchange the item for something of equal value. You have 30 days from the date you received the item to take advantage of this Graceful Guarantee.